Frequently Asked Questions

How can I add an explanatory text for the user above the calendar?

You have two options for adding an explanatory text.

1. If you have embedded the calendar in your website via iframe, you can simply add a text above the iframe on the website.

2. Alternatively, in the admin area under Configuration -> Texts, you can change the content of the following variables:

general_instructions_index

logged_in_instructions_index

not_logged_in_instructions_index

Copy one of the three variables listed above into the Search text field and select a language. Since no texts have been stored yet, only the Change button appears, without any further text.

Please click Change

You can now type an explanatory text into the New text text field.

The texts of the three variables are shown in different situations:

Texts saved for general_instructions_index are always shown above the calendar view.

Texts saved for logged_in_instructions_index are shown above the calendar view as soon as the customer is logged in.

Texts saved for not_logged_in_instructions_index are shown above the calendar view when the customer is not logged in.

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How can I create an administrator account if I have locked myself out?

You use the following method for creating a new administrator account at your own risk. It should only be applied in exceptional cases and with the utmost care.

To access the database table for the user data directly, please use either phpMyAdmin or Adminer. phpMyAdmin is often part of the web space management. If in doubt, ask your web space provider.

Once you have access via phpMyAdmin or Adminer, you can get started. Please insert a new row into the table so_user. Enter the desired email address in email and the desired password in passwort.

In the field rights please enter 3.

Once you have saved the new entry, you can log in to the admin area of the booking system with the email address and the password.

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When opening the appointment scheduler, a file list or an error page is shown.

If no file is specified when calling a URL, the web server tries to show the default file. Calling http://www.example.com/terminplaner/ then actually shows the file http://www.example.com/terminplaner/index.php. On some servers this may not work. For these cases there is the following solution.

Please log in to the admin area of your appointment scheduler and open the section "Configuration -> General settings". The URL bar of your browser then shows, for example, the following:

http://www.example.com/terminplaner/admin/settings.php

Append the following parameters to the URL. To do this, copy the following line and paste it at the end of the URL in the URL bar of your browser:

?set=use_index_file&value=1

Together with the original URL, this looks like this, for example:

http://www.example.com/terminplaner/admin/settings?set=use_index_file&value=1

Then press the Enter or Return key. As confirmation of the change, the following information is shown:

use_index_file: true

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The appointment notification emails are sent several times.

There are several places in the admin area where you can set email addresses as recipients for notifications.

1. Under “Configuration -> General settings -> Email settings -> Email address (operator)”

2. Under “Configuration -> General settings -> Email settings -> Additional recipients”

3. Under “Configuration -> Appointment calendar -> Staff email”

If the same email address is entered in more than one of these settings, the notifications are also sent several times. In such a case, delete your email address in one of these settings.

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How can I make only certain appointments available for booking?

In the admin area under “Configuration -> General settings -> Calendar User View” you can activate the setting “Appointment times blocked by default”. As a result, all appointments are blocked by default.

Release appointment times

To release one or more appointment times, please open the week view in the admin area (Book appointments). There, select the appointment times you want to release with one or more mouse clicks. Then scroll to the end of the page in the browser to the section “Release appointment times”. Click the button “Release appointment times” there.

If you want to release an appointment time permanently, please tick “Release weekly” before clicking “Release appointment times”.

Delete released appointment times

If you want to delete released appointment times again, please open the appointment list in the admin area. Above the appointment list you will find the link “List of released appointments”. Click the link. The appointment list now shows the released appointment times. You can now delete the appointment time directly from the list.

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