The booking abandonment reminder is an automatic email sent to customers who started the booking process but did not complete it.
How it works
- The system detects when a user has opened the booking form and entered data, but left the process before the final confirmation
- After a configurable waiting period, an email is automatically sent to the address entered
- The email contains a direct link that lets the customer continue the booking process
Configurable parameters
- Waiting time before sending (in hours)
- Content of the reminder email (subject and text)
Use cases
- Winning back prospects who abandoned the booking process
- Increasing the booking conversion rate
- A gentle reminder without aggressive follow-up