The booking process describes the complete flow from the customer's decision to the confirmed appointment:
- Access: The customer finds the booking page (via website, link, QR code etc.)
- Selection: Choose service, staff member, date and time
- Data entry: Personal data, comments, acceptance of the terms and conditions
- Payment (optional, with the payment function enabled)
- Confirmation: The booking is saved in the system
- Notifications: Confirmation email to the customer, notification to the service provider
- Reminder: Appointment reminder by email or SMS shortly before the appointment
A smooth, intuitive booking process is crucial for the conversion rate.