The callback form is an alternative to the direct booking form: customers can submit a callback request without booking an appointment directly. Appointmind shows only available time slots, so that no call is scheduled for a time when the operator is not available.
Advantages over a simple contact form
- Only callback times that are actually available are shown to the customer
- No overlaps with other appointments possible
- Available times can be blocked manually
- Reminder for the customer and staff member by email or SMS before the callback
Configuration options
- Available times and weekdays can be set freely
- Additional query fields (e.g. phone number, topic of conversation, comment)
- Conversation topics with any duration can be configured
- Bookable with or without a customer account (guest or registered user)
- Synchronization with Google Calendar and Outlook possible
Typical users
Insurance brokers, financial advisors, lawyers, coaches: wherever the first contact takes place by phone, but appointments should still be planned in a structured way.
Learn more: Embed the callback form on your website