Customer confirmation is an additional security level in the booking process: after booking, the customer receives an email with a confirmation link that they must actively click.
How it works
- Without a click on the confirmation link, the appointment is considered "unconfirmed"
- Unconfirmed appointments are automatically canceled after a configurable number of hours
- In the meantime, the system sends periodic reminders to click the confirmation link
Benefits
- Prevents bookings with incorrect or third-party email addresses
- Ensures that the customer is actively interested
- Similar to double opt-in for newsletters