The follow-up module automatically sends an email to the customer after a completed appointment.
Configuration
- Sending time: configurable in hours or days after the appointment
- Sending frequency: after every appointment or only after the customer's very first appointment
- Default subject: "Thank you for your visit"
- Content: fully customizable (e.g. request for a review, recommendation of the next appointment, discount offer)
Use cases
- Automatic request for a customer review after the appointment
- Recommendation to book the follow-up appointment
- Aftercare tips after a treatment
- Sales offers for further services