The appointment reminder is a notification sent automatically to the customer shortly before the booked appointment. It is one of the most effective ways of reducing no-shows.
Configuration options
- Delivery channel: email
- Timing: configurable (e.g. 24 hours before the appointment)
- Several reminders at different intervals possible
- Custom text for the reminder message with placeholders
- Customers can optionally unsubscribe from reminders (configurable)
Studies show that appointment reminders can reduce no-show rates by 30 to 50%. SMS reminders are particularly effective, since they have an open rate of over 90%.