An appointment reminder is an automatic notification sent to the customer shortly before the booked appointment. It is one of the most effective measures against no-shows: studies show that simple reminder emails can reduce the no-show rate by 30-50%.
Configurable parameters
- Send time: Freely selectable, e.g. 24 hours, 2 hours or 30 minutes before the appointment
- Channel: Email (default) or SMS (via the SMS module)
- Content: Subject and text can be customized, including placeholders for name, date, time and appointment reason
- Multiple reminders: Several reminders can be configured at different intervals (e.g. 48 hours and 2 hours in advance)
- Cancellation link: Optionally, a direct link for canceling or rebooking can be included
Distinction
- The confirmation email is sent immediately after booking
- The appointment reminder follows shortly before the appointment
- The follow-up is sent after the appointment
More information: Configure reminders · Reduce no-shows