Appointment booking is the actual process in which a customer reserves a time slot online. A successful booking creates a binding agreement between customer and service provider, and both parties automatically receive a confirmation email.
Steps of a typical appointment booking
- The customer opens the booking page
- Selects a staff member or resource (if several are available)
- Selects an appointment reason (type of service)
- Selects an available date and time
- Fills in the booking form with their details
- Confirms the booking, optionally with prepayment
- Receives an automatic confirmation email
Booking types
- Single booking: One spot, one customer, one time slot (default)
- Group booking: Several participants book the same slot (capacity > 1)
- Guest booking: Without registration, with an email address only
- Recurring booking: A repeating appointment at fixed intervals
More on this topic: Booking process · Appointment reservation