Avoid no-shows
Avoid no-shows and reduce frustration and lost revenue
Reminder
Reminders via email or SMS automatically remind customers of their appointment. With Appointmind, the confirmation of an appointment is activated automatically. The content of the email can be designed freely, so it can also contain notes about the appointment. The reminder can be sent days or hours before the appointment.
Appointment confirmation
An automatic appointment confirmation avoids misunderstandings, because customers immediately receive a confirmation and know that the appointment is binding. With Appointmind, appointment confirmation via email is activated by default. Appointment confirmation via SMS can be booked as an option.
Easy cancellation and rebooking
Making it easy to cancel or rebook appointments helps customers cancel or reschedule in good time instead of simply not showing up. Appointmind offers a simple link for this directly in the confirmation and reminder email.
Calendar entry
Adding the appointment to the customer's personal calendar ensures that appointments are visible. Appointmind offers an attachment in iCal format for this, which is supported by all common calendar programs. The customer adds the appointment to her calendar with one click.
Prepayment
A prepayment or deposit creates commitment, as there is a financial incentive to attend the appointment or cancel in good time. Appointmind supports the integration of payment providers such as PayPal, Stripe and others and allows your customers to pay for appointments in advance.
Personalize appointments
Individual communication increases relevance and engagement. In addition to the name, you can insert any customer data into emails and SMS. This creates closeness and relevance. The recipient feels taken seriously and responds more reliably
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